Neighbourhood Response Officer – Hybrid/Kings Court, Stevenage
Salary: £17.80
Hours: 36 hours per week
Contract Type: Temporary – 6 months
My client is looking for a confident, customer focused Neighbourhood Response Officer to join their team at Stevenage, covering the Hertfordshire and Essex region. In a nutshell, you'll ensure that our estates are places that our residents want to live, you'll work in a rewarding environment supporting vulnerable customers and preventing anti-social behaviour.
What you'll be doing
Working collaboratively with other teams, external agencies and residents, you'll ensure that Neighbourhoods are clean and safe, whilst delivering a programme of regular estate inspections, identifying improvements and investigating breaches of tenancy. We'll look to you to develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events.
What you'll need
We're looking for confident and resilient individuals with a positive mind set. With sound experience in customer service and housing, you'll enjoy working with people in the community. You'll be able to develop effective working relationships across internal and external agencies and also be confident working alone. You'll have experience of working to plans and targets and have the ability to exercise good judgement whilst being proactive and creative in finding solutions.
Skills and Attributes
- Customer focused.
- Enjoys working with people in the community.
- Able to develop effective working relationships with colleagues across internal and external agencies.
- Able to robustly and effectively challenge teams delivering services and improvements in the neighbourhoods to hold them to account
- Confident and able to work alone
- Positive mind set with a focus on solutions rather than obstacles
- Demonstrates the ability and motivation to learn quickly and achieve results
- Willingness to be take responsibility and be proactive and creative in finding solutions
- Resilient and able to respond to change and new ways of working positively
- Excellent communication skills, able to adapt approach to the audience
Experience and knowledge
- Experience of providing good customer service
- Experience of dealing with customers in person
- Experience of working with external partners
- Experience of working to plans and targets
- The ability to exercise good judgement
Other Requirements
- Willing to respond at short notice in the event of a major incident.
- A clear commitment to equality and diversity principles and practices in service provision and employment.
- Full driving licence with use of own vehicle
- Able to work early evenings and occasional weekends if required
What you'll get in return
Knowing that you're making a difference to our resident's lives is rewarding, but our role's offer much more than that.
If this sounds like an opportunity you'd be interested in, we look forward to hearing from you.
Applicants will be required to travel regularly across the region so will need a vehicle they can use for work purposes.
This post is subject to Enhanced Criminal Record Check Clearance
The start date for this role will be Monday 9th September 2024 for approx 6 months.