Job Title: Administrator
Location: Stoke on Trent
Salary: £11.44 per hour
Time: 08:00 am - 18:00 pm
Summary:
Are you an experienced Help Desk Admin looking for an exciting career opportunity? My client is seeking a skilled and dedicated individual who will play a crucial role in being a point of contact and maintaining good relations with suppliers and contractors.
Benefits:
- Standard Holiday
- Enhanced pension Scheme
- Health care
- Overtime available
Requirements/Qualifications:
- 3 GCSE's or more at grade C or above or Equivalent.
- Relevant Customer service experience.
- Good written and verbal communication skills
- Self motivated, professional and enthusiastic
- Positive team member but with ability to work on own initiative
- Willingness to learn and embrace change
- Able to work in fast paced environment
Day to Day Duties:
- Provide a friendly and professional point of contact for the Operations Team and Sub Contractors for any queries or concerns.
- Interpret and log data, inputting details into an in-house system, providing and tracking of work on a regular basis, understanding of the status of the work and ensuring SLAs are met.
- Liaise with wider team members to ensure the best resolution, consistent with the contract.
- Liaise with relevant Contract staff and subcontractors in relation to all aspects of service requests and that ensure required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
- Carry out monitoring of CAFM (Maximo) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritized and categorized in line with contractual KPI's and SLA's
- To support the planned maintenance programme by scheduling activities for engineers, sub-contractors and site managers
If you think you will be the right fit for this role please apply today with your updated CV.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.