As the Customer Retention Lead - 12m FTC you will be responsible for leading the retention workstream within this growing financial services business. You will be joining them on a 12 month contract, to really help drive retention forward.
Client Details
My client is a well established financial services organisation with offices on the Kent/London boarder. They offer a collaborative and supportive culture, but strive for success and results!
Description
As the Customer Retention Lead - 12m FTC you will have the following responsibilities:
- Lead the retention workstream within the UK strategy, understanding the drivers of attrition and identifying the biggest opportunities for retention
- Increase retention of high value and potential customers
- Improve customer journeys and outcomes
- You will lead a cross-functional project team to solve problems, as well as design and deliver solutions
- Provide regular updates to the business.
Profile
The successful Customer Retention Lead - 12m FTC will have the following:
- Demonstrable experience within a similar Customer Retention / Customer Loyalty / Customer Journey/experience role
- Experience in strategies and tactics to retain customers and increase loyalty - covering propositional solutions
- Experience producing status reports, presentations, and metrics
- Exception communication skills - you will be expected to provide regular updates to senior management
- Experience within financial services would be environment, failing that you must have experience within a customer first business!
Job Offer
A competitive package
Based on the Kent / London boarder
Hybrid working
12 month FTC.