Scheduler
Location: Risley
Salary: £28,000 + Benefits
My client who are based in Risley are seeking a Scheduler to join their fast growing business. You would be working for a leading Fire and Security business ensuring that the scheduling and dispatch of engineers are efficient and profitable. To apply for this role you will need experience within a similar role and enjoy working in a fast paced
Responsibilities
Work closely with your manager and support the National Account Managers to meet customer expectations.
Attend ad hoc meetings with key clients over the phone to enhance both internal & external working relationships to ensure a clear understanding of how we work.
Completing the Regional Schedulers checklist on a daily basis maintaining an audit trail of this activity
Proactively monitor engineers activity to ensure that you touch base with all your engineers daily, ensuring early dispatch & attendance of first job & monitor throughout the day to ensure job completion.
Build and maintain good working relationships with your engineers, stores & RSM to ensure all FA calls are actioned accordingly
Answer all customer calls within 3 rings.
Retrieve all phone and email messages and process accordingly within SLA.
Scheduling of all work within designated area in line with SLA using our Scheduler+ software.
Booking of works with sites in accordance with customer & site requirements.
Processing of orders to ensure all work is carried out in time to allow invoice to be created.
Proactive approach to management of workload.
Ensure Area is clear of jobs at end of shift by contacting each engineer by telephone, passing any high priority jobs for same day attendance to the Lead engineer
Effective communication with internal and external customers.
Requirements
At least 2 years experience in a Scheduling / Planning / Coordinating role.
Experience of Scheduling Field based colleagues, such as Engineers would be an ideal background, however, other similar industry experience would definitely be considered and welcomed
Familiarity of using in house and external systems and databases
Proactive approach to management of workload.
Clear communicator with good telephone manner with colleagues and customers
Benefits
Royal London Pension
Life Assurance 4x Salary
Paid Holidays plus Bank Holidays
Additional Day holiday for each full year of completed service (up to 25 days)
Additional Birthday Holiday
Paid Candidate Referral Scheme up to £1,000 per referral, unlimited referrals.
Mental Health & Well-being Scheme
Employee Recognition Scheme
Development and progression opportunities
Free, secure on-site parking
Free, on-site gym