Temporary Customer Service / Sales Advisor
£11.44 - £13 per hour - Overtime paid at 1.5x Normal Rate
Wigan
Our client is recruiting Temporary Customer Service/Sales Advisers for their seasonal online sales website which is one of the leading online retailers of artificial Christmas trees and accessories.
The successful candidate will start ASAP and finish at the end of December.
The Customer Service/Sales Adviser will be part of a small team taking sales by phone, email and live chat whilst providing excellent customer service to our client's customers, resolving any complaints or issues that they have.
They will be tasked with using sales techniques in order to sell, up sell and cross sell their large product range of artificial Christmas trees, lights, decorations and other accessories.
24-40 hours per week, flexible shifts available, and work will be at their office in Appley Bridge.
The ideal candidate will have:
- Excellent communication both written and verbal with customers and other members of staff.
- Some experience in sales or customer service in a similar role.
Main duties:
- Answering phone calls, emails and helping customers using live chat.
- To gain intimate knowledge of their products and their unique selling points (Training provided).
- To sell, up sell and cross sell their product range (Training provided).
- To provide excellent customer service to their customers and follow procedure for each type of enquiry (Training provided).
- To perform at a high level, providing good advice, up selling and cross selling products and getting orders onto the system quickly and accurately.