Office Manager
As the Office Manager, you will be responsible for overseeing the operational, administrative, and customer service aspects of our family owned, Memorial business. Provide excellent customer service to greving families. Lead the team to provide consistently high standard of care to families during their time of loss.
Location: Kilmarnock with some travel aroud Ayrshire when required.
Working Hours: Monday to Saturday - 37.5hours per week, 9.00am - 5.00pm
If required to work Saturday, the normal working hours would be 10am - 3pm.
Responsibilities:
- Liaise with MD regarding all matters concerning the day to day operations of the business
- Supervise and train Staff, ensuring high level of service and professionalism
- Co-ordinate orders through to completion, with clear commnuication and management of workshop team
- Staff planning to ensure sufficient cover at all times
- Stock control management
- Maintain accurate records and documentation for services provided.
- Ensure ompliance with industry regulations and standards
- Manage budgeting and financial operations, including invoiving and payment
- Develop and implement policies and procedures to enhance operational efficiency
- Provide empathetic support to clients, addressing their needs and concerns with compasiosn OR in line with our company values.
- Assist in marketing and community outreach initiatives to promote services and our brand awareness.
- Manage digital access platforms, social media, emails etc
- HSE duties and overseeing HSE procedures are in place, and SOP'S remain fit for purpose
- Use of SAGE advantageous
- Adherence to all company policies at all times.
Experience, Skills, Behaviours:
This role requires strong organisational and leadership skills to ensure the smooth running f the officce operations while providing compassionate support to bereaved families. This requires a combination of empathy, sensitivity and professionalism.
- Experience in office management or a related field
- Strong interpersonal and communication skills
- Ability to manage sensitive situations with compassion and discretion
- Organisational and multitasking skills
- Familiarity with relevant regualtions and best practices in the industry
- Active listener
- Patient and attentive to customers and colleagues
- Leadership skills
- Resilient
- Organised
- Clear communicator