Office Manager
- Salary: From £28,000
- Location: Bury St Edmunds, Suffolk
- Job Type: Full-time, Temporary (9 months with possible extension to permanent)
We are seeking an Office Manager for maternity cover, with the potential for extension to a permanent role. This full-time, office-based position Bury St Edmunds, Suffolk, is an excellent opportunity for a motivated individual with strong leadership and organisational skills to manage the Service Team. The role requires a proactive approach to ensure our customer needs are met with 24/7 support.
Day-to-day of the role:
- Directly responsible for the operation of the Service Team, including Service Technicians/Engineers and Administrative staff.
- Implement and drive the use of an electronic/App-based job allocation/job sheet control system.
- Liaise daily with Sales/Aftersales/Installation teams for effective and timely customer support.
- Manage the Service office systems, general administration, and H&S processes for the engineers.
- Coordinate with the HR adviser on training needs and team reviews.
- Review and prepare the Renewal of PMCs for the Area Sales Engineer.
- Identify service/sales opportunities and promote new and existing service products.
Required Skills & Qualifications:
- Excellent oral and written English language skills and good mathematics.
- Strong IT skills, proficient in Word, Excel, and ideally experience with SAGE systems.
- Experience in team management, people development, and working in a pressurised service environment.
- Strong interpersonal, communication, problem-solving, and leadership skills.
- Ability to delegate, work on own initiative, and make decisions.
- Desirable: Level 3 Business Administration or ILM Level 3 Award in Leadership and Management or equivalent, engineering background, and knowledge of computerised job tracking process systems.
Benefits:
- 20 days annual leave per annum, increasing to 25 days after 12 months (3 days reserved for business closure over Christmas/New Year).
- Opportunity for contract extension and potential permanent position.
To apply for this Office Manager position, please submit your CV.