Retail Branch Manager
Stamford Hill, London
Full Time, Permanent
£40,000 - £45,000
Time Recruitment are representing a fantastic telecoms provider which offers bespoke mobile and broadband solutions for businesses and consumers. With a focus on personalised customer service, they maintain high standards and operate multiple retail branches. It's an excellent opportunity to join a team that values quality and growth.
About the Role:
A fantastic opportunity has arisen for a Retail Branch Manager to lead a dynamic team in a busy retail environment. You will ensure excellent customer service, drive sales, and manage operations effectively.
Key Responsibilities:
- Train team members to provide comprehensive information on products and services.
- Meet branch sales targets by fostering a culture of honesty and transparency.
- Encourage cross-selling of products and services to enhance customer experience.
- Oversee branch operations, including stock management and shift planning, ensuring
adequate staffing at all times.
- Maintain a tidy, presentable, and well-stocked branch.
- Manage key local accounts while being sales-savvy.
- Ensure customer confidentiality and security is upheld.
- Act as a point of escalation for retail customer queries, handling managerial tasks
effectively.
Requirements:
- Proven experience as a Team Leader or Manager.
- Strong retail skills with a customer service focus.
- Technologically savvy with strong written and verbal communication skills.
- High attention to detail and excellent time management abilities.
- Confident in leading and motivating a team.
- Ability to multitask and perform under pressure.
- Strong interpersonal skills and a passion for customer service.
Benefits:
Joining the team comes with exciting privileges:
- First Day Benefits: Employee discounts, flexible working arrangements, and a
comprehensive onboarding program.
- Levelling Up: Increased annual leave, performance bonuses, and access to
professional development opportunities after a successful probation period.
- Milestone Celebrations: Additional perks upon celebrating your 3rd and 5th
anniversaries, including enhanced retirement benefits and leadership development
opportunities.
This opportunity has been sourced through Time Recruitment. If you're ready to take the next step in your career and lead a team to success, we'd love to hear from you!
Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.