Housing Team Leader
We are looking for a Housing Team Leader who will work with colleagues to provide effective, high-quality support and resettlement services to vulnerable, single, homeless people housed by the organisation.
Position: Housing Team Leader
Location: Newham
Hours: Full-time (37.5 hours per week)
Contract: Permanent
Salary: £33,500 to £37,500 dependent on qualifications, skills, and experience.
Closing date: Tuesday 19th November 2024
About the role:
Our goal is to promote independent living for our residents, and your main responsibility will be to ensure the smooth and safe running of our overall housing service. You will play a crucial role in delivering an excellent service to all our housing residents. You will be responsible for day-to-day operational tasks within the supported housing service, reporting to the Housing Manager.
You will be responsible for assessing them comprehensively, identifying their needs, and ensuring the appropriate support to enable them to make positive changes and move forward in their lives. You will be proactive in making sure that residents have active move on plans and receive necessary support to successfully move on.
You will also be responsible for ensuring that rental income is maximized, and all residents are supported in meeting their tenancy/license obligations to sustain their tenancies/license agreements as they prepare for independent living.
Key areas of responsibility include:
- To assist the Housing Service Manager in the development of the Service, ensuring best practices and innovative services are available to service users.
- To work in close conjunction with the other agencies to improve the services and opportunities for service users.
- To promote the Service through participation in inter-agency forums and attendance at other functions as directed by the Housing Service Manager.
- To foster and sustain good relationships with the local community, partner agencies, and relevant external organisations.
- Provide line management supervision to the designated team, as agreed with the Housing Service Manager.
- Ensure that all allocated staff have appropriate personal development plans and are appropriately supported to deliver these plans.
- To ensure that service users and office records are accurately maintained on a timely basis.
- To assist in the development and maintenance of policies, procedures, and interventions to enable the provision of high-quality services which benefit the service users and the performance of the Service.
About you:
Your expertise and leadership skills will be essential in motivating and supporting our team in achieving the best possible outcomes for our residents. You will work closely with the team to ensure that all our services are delivered to the highest possible standards and in line with the needs of our residents, stakeholders, and funders. A proactive approach to safeguarding and incident management will ensure a safe and progressive environment for all residents.
Key skills required for this role:
- Appropriate professional qualification: NVQ / Diploma level 3 in Health & Social Care or professional equivalent.
- Good demonstrable staff management experience
- Direct experience working in supporting services
- Experience in working with ethnically diverse groups of service users
- Experience in providing commercially viable services and interventions to target client groups.
- An understanding of the needs of vulnerable individuals who have housing needs, a mental health issue, issues with offending, substance misuse problems or other individual needs such as learning difficulties, physical health issues, and domestic violence for example.
- Knowledge and practical application of key legislation – Housing and Social Care, Equality and Diversity, Mental Health, Criminal Justice, and H&S
- Good understanding of staff supervision, appraisal, and development
- Able to influence and form relationships with service users, team members and external agencies.
- Ability to assess information quickly and make sound judgements.
- Sensitive to both staff and service user's strengths and weaknesses to achieve positive outcomes.
- An effective communicator – oral and written.
About the organisation:
The employer is a well-established and respected local charity based in the London Borough of Newham. They support those who are facing multiple challenges – they might be a carer, migrant or refugee without access to public funds, suffering from homelessness, experiencing poverty, or unable to communicate in English. They empower people to reach their full potential through offering advocacy, education, temporary accommodation and a wide range of positive activities. They support over 3000 people a year and have been working with Newham communities for over 50 years.
You may also have experience in areas such as: Team Leader, Social Care Team Leader, Mental Health Team Leader, Service Team Leader, Service Manager, Homeless Support Worker, Vulnerable Adults, Mental Health, Complex Needs, Well-being, Social Care, Care, Care, and Support, Care and Mental Health.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.