Position: Collections Customer Advisor
Location: Onsite for the 1st 8 weeks then Hybrid. Working 2 days in the office.
Site: Located in Cardiff - CF15 7QU
Salary: £11.44ph
Hours: Full Time 37.5 hours per week, Monday to Friday
Shifts: 09:00 - 17:00 with 30 minutes lunch (unpaid) and 2x 15 minutes breaks (paid)
Start date: 02/09/2024
Contract Type: Temporary.
Blue Arrow is one of Britain's foremost recruitment consultancies delivering a range of employment services.
We are looking for Collections Customer advisors to support customers with general enquires. A mixture of inbound and outbound calls from and to customers of one of our clients, Stellantis Financial Services, working on the Vauxhall portfolio.
All candidates will be in the office for the first 8 weeks which will encompass classroom training and graduation bay - after that you will move to hybrid working.
All the necessary kit and equipment for the role is provided by the client and we are situated on the client site in Parc Nantgarw, Treforest, Cardiff CF15 7QU.
As a result of the hybrid model post-graduation, candidates are to be local/commutable distance to the office.
You will be helping and supporting customers mainly with balances outstanding that are 0-30 days old. Some cases can be 31-60 days old.
Key activities:
These will include:
- Helping with direct debit enquiries.
- Taking payments.
- Following up on actions agreed and further supporting customers.
- Taking a 'promise to pay'.
- Recalculating payments for customers using the client systems.
You would be handling on approx. 40-50 calls per day. Average call handling is between 7 minutes - 7.5 minutes.
Post the call you will have admin time to wrap up the call and action any customer requests. No sales, but you are asked to promote a satisfaction survey and the online management tool to customers.
You will work a hybrid model post training and graduation; the hybrid model is a minimum 40/60 split - 40% office and 60% home (equates to a minimum of 2 days in the office).
Key Skills:
- Strong Communication skills
- Contact Center experience
- Customer Service and Early collections experiences (preferable but not essential)
- Previous finance experience (preferable but not essential)
- Listening skills
- Working to targets
- Self-motivated (needed to work to targets)
- Ability to be able to react and adapt to different customers' needs and challenges.
- Resilience
- IT / Computer literate
- Not adverse to change.
- Can work as a team and individually.
Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs
Desirable:
Customer service experience, face-to-face or over the phone in any capacity
We are an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.