Housing Solutions Officer
Rhondda Cynon Taf - South Wales
Temporary
Full Time - Hybrid
We are seeking a dedicated and enthusiastic Housing Solutions Officer to join a team in Rhonnda Cynon Taf on a full-time temporary ongoing basis. The Housing Solutions Officer will be responsible for interviewing and advising clients at risk of homelessness or in housing need so wherever possible homelessness is prevented. This role requires in-depth knowledge of housing legislation, and experience working closely with members of the public.
Requirements
- Previous experience working in a similar role, preferably within housing solutions, homelessness prevention, or social housing
- Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act, the Children Act, the Care Act, and the Welfare Reform Act
- Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
- Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
- Previous experience of working in a busy and pressurised customer facing role
Role Expectations
- To prevent homelessness and solve housing problems by effective intervention and housing advice
- To provide realistic information to customers regarding eligibility for housing assistance from the Council and regarding alternative housing solutions
- To carry out assessments and ensure compliance with the duties under the requirements of the Housing (Wales) Act 2014
- To deal with enquiries from Housing Register applicants and to give advice about rehousing prospects and alternative housing options
- To assist applicants to make an online application to the Common Housing Register
- To provide telephone and face to face advice to all customers about housing entitlements, housing solutions and the prevention of homelessness
- To understand the full range of housing solutions available and be able to explain them clearly to customers in order to promote the prevention and relief of homelessness within the law
- Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on or send an E-Mail to