fice Coordinator - Home Ownership
London Bridge
Up to £ 27,000
Hyde is looking to recruit an Office Coordinator (Home Ownership).
Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.
As an Office Coordinator (Home Ownership) at Hyde, you'll provide a high quality and comprehensive support service to the Home Ownership Team (HOT) reviewing, allocating and monitoring workload and correspondence from multiple sources.
You'll also provide a coordinated operational support function across the team, specialising in Homeowner frameworks relating to management, legislative requirements, and financial activities.
Responsibilities
- Primarily responsible for the management of all incoming correspondence to HOT, ensuring all contact is recorded accurately using internal system's and all correspondence is assigned and responded to appropriately in line with any relevant organisational procedures, completion timescales and/or statutory requirements.
- Work with internal teams to assist with data entry, monitoring Homeowner information, implementing agreed system adjustments as necessary and highlighting any areas of concern to the Home Ownership Management Team (HOMT).
- Generate HOT's key performance indicators for the HOMT as and when required, using accurate and relevant data for wider Group reporting.
- Responsible for HOT Income Management including payment management, banking, and team income reconciliation.
- Maximise HOT's income, overseeing and reviewing income management and other financial processes, helping to ensure minimal spend, maximum collection and correct allocations in all instances.
- Contribute to HOT Management procedure reviews, acting as the support specialist within the team, providing additional support and training to HOT colleagues as required.
- Work in collaboration with the wider Customer Operations and Digital Services department and other relevant business units across the Group, aiming for efficiency and continuous improvement to HOT's service provision to enhance the experience of Hyde's Homeowners.
Key Skills & Experience
- Knowledge of MS Office software
- Excellent communication and interpersonal skills
- Organised with the ability to prioritise and multi-task
- Reliable with patience and professionalism
- Knowledge of office management systems and procedures
We offer a great flexible benefits package, the ability to engage in flexible working, 26 days annual holiday and a 35-hour working week and the opportunity to work for an organisation whose social purpose is to help provide people with a home.
Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we're committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.
Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.
We reserve the right to close this advert as soon as a suitable candidate has been identified.