Robert Half is currently engaging with a creative agency that is looking to recruit a contract Mac support engineer for an initial 3-6 month period with a view to going permanent.
Role:
- Provide technical support and troubleshooting assistance to clients using Mac devices.
- Install, configure, and maintain Mac operating systems and software applications.
- Diagnose and resolve hardware and software issues on Mac devices.
- Set up, configure and deploy Mac devices, including peripherals and network connections.
- Collaborate with clients to understand their IT requirements and provide tailored solutions.
- Document support activities, including resolutions and recommendations, for future reference.
- Stay updated on the latest Mac operating systems, software applications, and technologies.
- Assist in the development and implementation of IT policies and procedures related to Mac support.
Responsibilities:
- 3+ years experience as a Mac Support Engineer
- In-depth knowledge of Mac operating systems, including macOS and iOS.
- Proficiency in troubleshooting hardware and software issues on Mac devices.
- Experience with Mac deployment and management tools, such as Jamf Pro.
- Strong communication and interpersonal skills, with the ability to work effectively with clients.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and prioritise tasks in a fast-paced environment.
- Relevant certifications, such as Apple Certified Support Professional (ACSP), are a plus.
Company:
- 3-6 month contract with a potential to go permanent
- Hybrid working Central London
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