Applications Manager
Milton Keynes
Hybrid working available
9 month full time contract
Full time - 35 hours per week
£42,500
Join our team
The ICAEW is looking for a skilled Applications Manager to join our team in Milton Keynes on a full-time, 9-month contract. This role offers an exciting opportunity to contribute to the success of ICAEW while ensuring that all members are supported and that quality standards are upheld. If you're a motivated individual with a passion for managing processes and delivering exceptional customer service, this could be the perfect role for you.
Role Profile
To manage robust and efficient processes across the student to member lifecycle. Responsible for upholding ICAEW regulations and stringent quality and eligibility requirements, alongside the nurturing of new registrants into membership to meet strategic growth targets and exceptional customer experience.
Responsibilities include:
- Accountable for maintaining efficient and robust processes for the support of students and maintenance of their records from registration, through exams and into membership. With a strong focus on enquiry response times, monitoring of the student pipeline and professional, first class service experience to users.
- Responsible for managing and maintaining multiple entry routes to ACA training, ICAEW qualifications and membership, taking ownership of new routes and working with key stakeholders across the business to prepare for new routes/changes to ensure minimal impact to both staff and registrants.
- Manage and coordinate teams to deliver challenging growth targets. Ensure effective communication of targets and risks, preparing resource effectively to manage through cyclical peaks in activity.
- Co-ordinate system testing, developments and new item implementation for the team. Ensuring key training takes place to support system users.
- Management of escalated complaints to resolution.
Candidate Profile
Requirements include:
- Strong and experienced people manager
- Demonstrated ability of managing a team to meet challenging targets
- Excellent communicator
- Experienced in managing and coordinating resources in fast-paced environment
- Confident user of Microsoft packages, inc Sharepoint, Sharefile, Excel and Powerpoint
- Familiarity with D365 and associated views and reports
For the full role profile please click the document attached.
Why work for us?
We want you to enjoy your work and flourish in your role.
Our working environment is friendly and supportive, and we encourage everyone to understand personal differences and treat each other with respect.
We are a diverse organisation, employing skilled and motivated people from all backgrounds and helping them to reach their full potential, through training and development.
Sustainability is important to us, and we work hard to reduce our carbon footprint, whether that's in our buildings through lighting and heating, or encouraging staff to recycle and reduce paper consumption.
Our employee benefits include:
- A substantial suite of training and development
- Flexible working arrangements
- A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plans
We are a disability confident employer.