3-4 days working from home and 1-2 days in the Sidcup office
35 hours a week
Week on week until december 2024
£15.16 per hour + holiday pay
Our clinet with an office based in Sidcup are looking for a business support officer to join their team in order to provide a wide range of support services to thier Income Management Department, delivering comprehensive management and resolution of general enquiries that are received either by telephone or online. Ensuring a timely and efficient process is followed for Income's Court Hearing Legal process. Completing tasks whilst providing an excellent Customer Service, doing so by adopting a logical problem solving and proactive approach, demonstrating self-reliance, resilience, confidence, and initiative.
Key Duties
- Managing the prioritisation and allocation of customer queries within the multiple mailbox's, assigning between Business Support Officers or more complex queries to Debt Recovery Officers.
- Independently working to provide the effective account resolution of customer queries and tenancy issue related cases in a timely manner and to a clearly defined standard
- To confidently deliver and make reasoned decisions in relation to effective case load management, balancing the need for a high pace of delivery with appropriate level of quality.
- Managing the allocation of ADM's and Court Hearings through diary management, creation of court file, gathering of relevant court documents, booking of LPC solicitors, liaising with Debt Recovery Officers in readiness for distribution of court bundle prior to hearing.
- Being confidently able to establish eligibility of credits, self-approve and make reasoned decisions in line with policy and procedures for refunds and accounts with excess credit.
- Undertaking a range of administrative duties and business processes as required to fulfil the duties of the role including Invoice management, yearly rent increases and ad hoc requests.
- Ensure own compliance in respect of governance and adherence to relevant statutory and regulatory provisions.
- Maintain accurate records of all transactions and communication contacts with each resident on the collection's platform.
Training will be conducted in the Sidcup office for up to 4 weeks.
If this sounds like the role for you, apply now!
- Braundton Consulting is a recruitment agency recruiting on behalf of a client.