We are recruiting for a number of onsite AV support positions based on client sites within Central London. These positions are working within well established onsite AV teams,
AV Support Technician - £35,000 to £42,000
Responsibilities include -
- Report into client stakeholder on a day-to-day basis.
- Oversee and manage AV / UC systems on a day-to-day basis.
- Provide real time in room support for AV / UC related issues.
- Ensure incidents / tickets are logged via site protocol and resolved within SLA.
- Fault handling and ownership of all AV related tickets through to resolution.
- Locate faults or problems and provide solutions on a first /second line basis.
- Ability to provide systems work around in the event of failures.
- Work with proAV off site help desk and 3rd parties as required to resolve incidents and management of RMAs.
AV Operations Coordinator - £30,000 to £35,000
Responsibilities include -
- Assisting Operations Team build the weekly Rota
- Onboarding: Onboarding of badged (CW) resources
- Requesting and scheduling additional resources
- Invoicing
- Cost-centre reconciliation
- Manual invoicing process ownership
- Chasing up and escalating aged debt
- Collecting and sending all information necessary for Monthly Billing
- Requesting quotes for travel and confirming cost centres
- Arranging purchase orders for suppliers
- Collecting/validating engineers expenses following international travel