Role
Head of Proposition - Property (Core & Volume)
Division
Davies UK&I
Reports to
Chief Client Officer
Direct Reports:
Client Directors (Core & Volume)
Job Purpose
The Head of Proposition - Property (Core & Volume) is a leadership role within the Clients and Markets function of Davies UK & Ireland and a member of Davies executive leadership team (ELT). This role is responsible for the strategic development and profitable growth of our core and volume claims and legal property (including niche) proposition to the UK & Ireland insurance market. This includes developing new innovative property claims solutions and enhancing existing services and working with market and client management teams to ensure our core and volume property proposition is expertly positioned across the insurance market. The successful candidate will manage a team of client directors with responsibility for property claims clients and will support those clients directly as a point of escalation, in the delivery of strategic advice and through the development of a suite of added value solutions that build trust and engagement with our valued property clients.
Key Accountabilities
Proposition Development:
Lead the strategic development of the core and volume property claims and legal proposition to the UK and Ireland insurance market, delivering sustainable profitable growth for the segment.
Innovate and enhance the property proposition to align with market needs and deliver organic growth through new and existing product development, increased panel shares and the addition of new clients.
Work with market and client management teams to ensure the effective positioning of the core and volume property proposition with clear and distinct messaging relative to our chosen markets to enhance our competitive position.
Segment Growth:
Drive growth within the core and volume property segment through collaboration with business development, market and client teams to identify and convert profitable new business pursuits and enhance existing client relationships through targeted added value programs and the introduction of wider Davies solutions that support client objectives.
Work with technical, operational and IT colleagues to develop new and innovative property claims solutions that expand our property offering and improve client satisfaction and market competitiveness.
Identify suitable lateral/team hire and acquisition prospects and work closely with our commercial and M&A teams to convert hires/transactions that enhance the competitive position of our property offering.
Monitor and address pricing levels across the property segment, securing price enhancements with clients to ensure viability of service delivery is maintained.
Lead the development of RFP responses for property client retention and growth pursuits that convey the technical and commercial strength of the property proposition and the specific value it represents to each individual client.
Client Service:
Gather market insights to inform proposition development and monitor client feedback to build on positive sentiment and address any challenges early.
Lead and manage a team of client directors responsible for property claims clients, fostering a high-performance culture focused on client satisfaction and profitable business growth.
Ensure client directors maintain and execute client development plans, monitor service standards, deliver management information in line with client expectations and forecast business development budgets accurately.
Provide strategic advice to clients to support relationship development and act as a senior point of escalation for client leaders.
Develop a suite of added value solutions that build trust and engagement with property clients and differentiate our offering in the market.
Working Hours
35 hours per week
Monday - Friday 9am - 5pm
Home-based role with travel to Davies and client offices as required.
Essential Skills and Attributes:
Deep property insurance claims industry expertise
Strong track record in proposition development and profitable revenue growth
Significant relationship management experience
Excellent communication skills with ability to simplify complex subject matter and gain buy-in from internal and external stakeholders
Ability to work proactively and autonomously to translate market trends and insight into marketable solutions