Payment Collections Officer
- Hourly Rate: £14.79 (PAYE)
- Location: Remote (with occasional office visits)
- Job Type: Temporary (up to Christmas)
We are seeking a Payment Collections Officer to join the team at a local authority in Sheffield (with one day required in the office per month and the rest able to do from home) .
The role involves managing debt collection primarily through telephony, both inbound and outbound, and handling a shared mailbox.
This position is critical, and requires someone who can maintain high levels of attention to detail and manage a significant workload.
Day-to-day of the role:
- Conduct debt collection calls for council tax, business rates, penalty charges, and clean air zone debts.
- Manage both inbound and outbound calls effectively.
- Handle a shared mailbox, ensuring all queries and communications are addressed promptly.
- Maintain accurate records of interactions and transactions, ensuring all relevant details are logged.
- Work towards targets and manage a high volume of calls with professionalism.
- Provide excellent customer service, treating all individuals fairly and working to achieve the best outcomes.
Required Skills & Qualifications:
- Proven experience in debt collection of some form is essential.
- Ability to manage sensitive conversations confidently and professionally.
- High attention to detail and the ability to manage a significant workload.
- IT literate with proficiency in MS Office.
- Familiarity with enforcement systems such as Civica Collect or OneStep is advantageous.
- Must be able to train over MS Teams and attend the office once every four weeks.
Benefits:
- Competitive hourly rate of £14.79 (PAYE).
- Mostly remote working, offering flexibility.
- Comprehensive training provided virtually.
- Potential for role extension beyond the initial term.
How to apply:
To apply for the Payment Collections Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role. Interviews will be conducted via MS Teams during the week commencing 26th August.