Team Manager – Wandsworth – Hybrid Working
Monday to Friday
Full Time, Permanent
37.5hrs per week
£35,000
4 days at home, 1 day in office
The Team Manager is responsible for the performance & achievement of SLA's within the Wandsworth Assessment Centre, providing leadership to a team of Health Practitioners (HP's) and non-clinical employees, driving compliance, consistency and quality whilst striving for the best possible customer experience.
Benefits:
- 25 days holiday (+ bank holidays and birthday off) as well as the opportunity to buy up to 10 extra days.
- Private healthcare and 24/7 virtual GP access.
- Employee Assistance Programme (EAP)
- Discounts at UK wide restaurants and cinemas.
Key Activities:
- Jointly monitoring performance to identify trends/risks/development opportunities. Creating & executing appropriate plans in line with the relevant HR policies where necessary.
- Monthly 1-2-1 with team members.
- Cascading information to Team Members through Daily meetings/huddles with all staff.
- Delivery of monthly team meetings including operational updates.
- Responsible for onboarding new employees into the business from offer acceptance including welcome calls and regular touch points as per the onboarding process and ensuring the day 1 induction is completed in line with business expectations.
Other Duties:
- Discussing / reviewing/ answering complaints within SLA
- Attendance at Stakeholder Engagement Meetings as and when required
- Review data and implementing changes where necessary to improve claimant journey/experience
- Completing, checking, and approving staff expense, timesheets, annual leave, shopping carts/procurement requests
An effective Team Manager must demonstrate the following skills/behaviours
- Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
- Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
- Strong communicator, with skills & experience of leading diverse/disperse teams
- Professional under pressure
- Focus on succeeding in a challenging, and ever changing environment
- Contribute positively to the organisational culture
Interested?
If you feel the Team Manager position may be for you or you are interested in finding out further information, please contact Joe by email or call . Alternatively, you can apply to this advert and someone from the Everpool team will be in touch.