IT Applications Trainer - Contract
London Bridge
Up to £39,000
Hyde is looking to recruit an IT Applications Trainer on a 6 month fixed term contract.
Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East, and surrounding areas. We provide and manage 50,000 homes for over 100,000 customers. Our ethos is simple: by providing customers with a safe and decent home, it allows them to realize their potential, enjoy their environment, and contribute to their community.
As an IT Applications Trainer at Hyde, you will work within the Technology Department, delivering expert training for key software applications within our IT service catalogue. You'll play a pivotal role in equipping staff with the knowledge to navigate and effectively use systems such as Northgate, Salesforce, and Total Mobile Connect, ensuring that the business can meet its evolving needs with top-tier customer service.
Responsibilities
- Design and deliver both induction and business-as-usual (BAU) IT training.
- Provide training on various software platforms including Northgate, Salesforce, Keystone, and more.
- Create, implement, and evaluate tailored training solutions for staff, ensuring effectiveness and relevance.
- Deliver floor walking sessions, both physical and virtual, for one-to-one training support.
- Continuously seek feedback to improve the IT training delivery and enhance service standards.
- Stay updated with software and technology changes, ensuring training materials are current and aligned with business requirements.
Skills and Experience Required
- Comfortable delivering training in person and in virtual environments, including on camera and voiceover.
- Excellent people skills, with the ability to clearly teach users how to navigate and operate IT systems.
- Strong technical knowledge of applications like Salesforce, Northgate, Keystone, and other key software.
- Experience creating and delivering training content that is engaging and easy to follow.
- Ability to adapt to changing business needs and develop creative training solutions.
Benefits
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package
- Volunteering days
Diversity and inclusion are integral to the Hyde Group. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences, and we're committed to cultivating an inclusive workplace that reflects our customer profile and where everyone is proud to be unique.
Hyde is a disability-confident employer, and we are here to support you with any reasonable adjustments you need throughout the recruitment process.
We reserve the right to close this advert as soon as a suitable candidate has been identified.