Are you fluent in Dutch and English?
Pertemps are currently working for a global client based in Glasgow City Centre who have a new role for candidates who are fluent in Dutch and English. This role would suit someone who has experience in customer service from financial services, but they would also consider candidates from call centre or hospitality. The role is working hybrid (2 days in the office), salary £26k and the benefits are fantastic.
Competitive salary & pension scheme
25 days annual leave plus ability to purchase 5 additional days
Private Medical cover, Employee Share Purchase Plan, Life Assurance
YOU MUST ALREADY LIVE IN SCOTLAND WITH FULL RIGHT TO WORK STATUS
The role supports the Complaints function by ensuring accurate assessment and dedicated management of complaints. You will also manage a workload and investigate regulated complaints in line with European regulatory requirements. This position will specifically cover complaints across Benelux and UK.
Key Responsibilities
- Engage with customers throughout the complaint process, ensuring regular updates on progress with the complaint while ensuring that you handle complaints fairly, within local requirements
- Review and learn from past decisions, including decisions made by the local Ombudsman or Regulators.
- Gather all necessary evidence in relation to complaints and ensure fair customer outcomes. Prioritise and handle your own case load and conduct telephone calls with customers in a professional manner.
- Work with internal departments and gather information to investigate complaints and are responsible for managing all incoming enquiries effectively, while always providing the customer with a professional service.
- Make a final decision on the merits of the complaint and calculate payments where appropriate and communicate outcomes clearly to customers in writing and by telephone.
- Liaise with local Ombudsman where necessary and Build & maintain relationships with the business and be in a position to explain the rationale behind decisions when appropriate.
The client will provide full comprehensive training on complaints processes and regulations
Knowledge & Experience
Fluent speaker of Dutch and English
Previous Customer Service experience
Complaint handling experience is desirable but not essential
Operational experience, demonstrating a professional standard in customer care.
Excellent listening and communication skills and experienced in MS Office Packages
I look forward to receiving your application.
Pertemps acts as both an employment business and an employment agency.