Housing Options Reception Officer
Uxbridge
Job Role
To be part of the busy Housing Team at the front door of Housing reception providing a proactive service, giving advice and assistance to anyone with housing related problems in accordance with current legislation and code of guidance and identifying those who are already homeless or at risk of becoming homeless within 56 days.
Be responsible for proactively delivering housing options advice,including security of tenure, low-cost home ownership, preventing homelessness,investigating householder circumstances and undertaking statutory assessments to determine the best options and resources available on a case-by-case basis.
This will involve managing the housing needs reception and reviewing all cases that approach the service. Having a knowledge of housing options, move-on and homeless prevention, to work with individuals supporting and directing clients to access a broad range of housing options and where appropriate making relevant onward referrals and signpost to other services.
Person Requirement
Knowledge of Part VII Housing Act 1996, Homelessness Reduction Act and other relevant legislation and statute is required along with experience of carrying out homelessness enquires, casework and drafting s184 decision letters.