- A highly competitive starting salary of £45,000 - £50,000
- Close-knit team with wider international network
- Fantastic hands-on training
Looking for Customer Success Manager jobs in tech, Cloud Software roles, or Account Manager positions in London? Want to work for a leading global retail SaaS company in their growing London team? Take a look at this new Customer Success Manager opportunity in SaaS in London!
Company profile - Cloud software solutions
In this Customer Success Manager job in London, you will be joining a leading provider of cloud-based SaaS solutions for business management within the hugely profitable retail sector.
This industry leader creates cloud-based management solutions to help top global retail business implement business projects and open up opportunities, through a vast offering of products.
Their client base of over 500,000 spans key retail sectors (luxury, fashion, cosmetics, etc.), and includes many of the worlds most renowned brands. This company is headquartered in Lyon, France, and has offices across the globe along with an international network of business partners.
With more than 3,500 employees, and revenue in excess of 800M, this innovative global SaaS company is seeking a passionate and driven Customer Success Manager to join their UK team based in Shoreditch, which proudly takes ownership of one of their key task management products.
Since they are their own entity within the broader business, you get the best of both worlds: the team-focused start-up environment & culture, within a larger international network.
Job description – Customer Success Manager
In this Customer Success job in London, you will gain extensive experience in supporting customers through their journey partnering with the product, configuring the platform to best support their business requirements.
Over time you will build up a deep understanding of the business and the wider retail industry, allowing you to help customers to fulfil their business objectives and maximize ROI.
To succeed in this role, you will need excellent interpersonal skills, an interest in solving problems, and the ability to proactively drive change.
There is scope for international travel and successful candidates will find lots of opportunities to progress their career.
Key responsibilities - Customer Success Manager
In this Account Manager job in London, your responsibilities will include:
- Provide training and resources to help customers understand and use the product effectively, including tutorials, webinars, & documentation
- Serve as the main point of contact (internally & externally) for your customer accounts, building strong relationships and maintaining open lines of communication
- Assess the customer's Success Plan progress, review the relationship & journey and discuss ways to maximize the value they get from the product
- Understand the goals and challenges of each customer. Developing and maintaining customer success plans tailored to each customer's objectives and milestones
- Regular proactive check-ins with customers to update on Success Plan progress, offer guidance, highlight new features, and gather feedback
- Act as a liaison between the customer and internal teams (support & product) to ensure that customer issues or concerns are addressed promptly and effectively, and product roadmaps are shaped
- Encourage satisfied customers to become advocates by providing testimonials, referrals, or case studies that highlight their success stories
- Identify opportunities for upsell or cross-sell which align with the customer's needs and goals
- Track and report on KPIs related to customer engagement, product usage, and revenue growth
- Continuously assess the health of customer accounts by tracking product usage
Job requirements – Customer Success Manager
- 2+ years' experience in a B2B customer facing role such as Account Management, Customer Success, or Sales
- BA/BSc degree with a 2:1 or above
- Experience in cloud-based software, or retail is highly beneficial
- Business fluency in French is advantageous but not mandatory
- Strong analytical skills – you'll be comfortable using excel for data management including VLOOKUPs and Pivot Tables
- Exceptional written, verbal, presentation and interpersonal skills
- Someone who is comfortable taking ownership of projects and tackling new challenges independently
- Confident in building and maintaining strong, lasting relationships with customers from all over the world
- Self-driven, motivated, and results orientated
- Highly confident in simultaneously managing a variety of projects, stakeholders, and deadlines
Benefits of the job – Customer Success Manager
- A highly competitive starting salary of £45,000 - £50,000 inclusive of discretionary bonus (depending on experience)
- Great office location in Shoreditch, London
- Hybrid working - 3 days per week in office
- Fantastic scope for career development, with excellent training and progression opportunities
- The opportunity to join an innovative international leader in cloud-based retail tech, and work with exciting brands
- Close-knit team with wider international network
- Fantastic hands-on training
- Regular team socials
- Cycle to work scheme
Give a Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.
Looking for Customer Success Manager jobs in tech, Cloud Software roles, or Account Manager positions in London? Want to work for a leading global retail SaaS company in their growing London team? Take a look at this new Customer Success Manager opportunity in SaaS in London!