Our Client who is a Facilities Management company is looking for a temporary experienced Facilities Account Coordinator with experience of working within the facilities field.
You will be articulate, highly professional, energetic, and enthusiastic, with the ability to work in a pressurised environment, and prioritise as you may be working with a number of requests at the same time
Principle Duties and Responsibilities
- Coordinate the workflow for all client and internal requests, to ensure effective completion of work in accordance with SLAs.
- Liaise with customers and operational delivery teams to arrange all sub-contractor reactive maintenance visits and manage end to end.
- Liaise with customers and operational delivery teams to arrange all sub-contractor service visits as per the PPM regime.
- Review sub-contractor service records/sheets and raise 'follow on' work orders where required, assigning to the correct resource and priority.
- Support operational delivery teams and work closely with the Scheduling team to ensure all works are managed by the appropriate party.
- Maintain effective relationships with sub-contractors, ensuring work is delivered on time and to a consistently high standard, escalating and/or reporting information to the operational and procurement teams as required.
- Management of all chargeable Minor Works Requests, including purchasing operations.
- Raising and issuing purchase orders in line with internal governance process, updating CAFM work logs and filing all purchase orders against work orders as per company procedures.
- Ensure all deliveries are scheduled and all documentation (goods receipts) is filed appropriately within the CAFM system.
- Validate and receipt associated invoices against committed costs, in order to assist with Budgetary Control, escalating and resolving issues.
- Ensure all costs associated with work delivery are captured and entered into the CAFM system.
- Attend client and operational meetings as an Account representative to support the operational teams.
Knowledge, Skills and Experience for this role
- Experience of Scheduling
- Experience of working with maintenance contractors
- Excellent written skills
- Good communicator by phone
- Good skills on all Microsoft packages
- Knowledge of Maximo or other CAFM systems advantageous but not essential
- Good IT skills
- Aptitude and willingness to undertake further technical and business training (e.g. IOSH Managing Safely)
This position could go perm for the right person