We have a fantatstic opportunity to join an upbeat and vibrant distribution company based in Poole. They are looking for a Customer Service Supervisor to be apart of their collaborative team. If you think that this could be for you, please apply below.
Key Responsibilities:
- Lead and supervise the customer service and sales team to ensure exceptional performance and adherence to high standards.
- Manage day-to-day operations, providing guidance and support to team members to achieve sales targets and customer satisfaction.
- Develop and implement sales strategies to drive business growth and meet company goals.
- Maintain detailed records of sales performance, customer interactions, and team activities.
- Foster a collaborative and high-functioning team environment, promoting flexibility and adaptability.
- Handle customer inquiries and issues promptly and professionally, ensuring positive resolutions.
- Collaborate closely with the owner and other departments to align sales and customer service efforts with overall business objectives.
Requirements:
- Proven experience in a customer service and sales supervisory role, preferably in the body jewellery or tattoo industry.
- Strong leadership skills with the ability to motivate and manage a high-performing team.
- Detail-oriented with excellent organisational and multitasking abilities.
- High level of personal responsibility and commitment to achieving results.
- Exceptional communication and interpersonal skills.
- Passionate and motivated, with a positive attitude and a collaborative spirit.
- Ability to thrive in a fast-paced, dynamic environment.
- Flexible and adaptable, capable of handling changing priorities and demands.
- Must work on-site; this is not a remote position.