Repairs Triage Technician

Reports to: Support Warehouse Manager

The Repairs Triage Technician will be responsible for processing all equipment that has been damaged into repairs and on to the RT pro system. Duties include but not limited to.

Duties include:

• Reviewing all items that are brought to the triage department
• Creating repairs tickets for each damaged or broken item as they are received from other departments.
• Adding detailed notes of the damage to the item in the ticket description and photos on to the RT Pro system.
• Using RT Pro stock control system to identify when repairs are chargeable to a production and marking them as such.
• Aiding the repairs administrator with queries regarding billable repairs as early and accurately as possible.
• Preparing all the repairs into containers or on pallets to send to the internal team or external supplier as required.
• Understanding the priorities of the incoming repair stock and highlighting any priority items to the repairs team.
• Liaising with colleagues in the accounts department on equipment returning from productions with known faults.
• Liaising with colleagues in the prep departments to ensure damaged equipment is processed in good time upon return.
• Liaising with the relevant team members regarding items beyond economical repair and following the process for recording and disposing of these items.
• Ensure the repairs triage area is always maintained in an efficient and organised manner with all equipment easily accessible and identifiable.

Person specification

• Be able to build strong working relationships with colleagues
• To be able to work under pressure to changing deadlines
• Must be able to work evenings and weekends as required
• Be willing to help in other departments when time allows to fulfil orders
• Self-motivated and organised with the ability to plan workload and keep track of multiple jobs
• Experience in the lighting industry is desirable but not essential
• An interest in the lighting industry for film, television and live events in desirable
• Have a valid, clean UK driving licence and able to drive on occasion when needed the repairs vehicle.
• Core hours of working are 8.30am - 17.30pm Monday to Friday (subject to change if required by business needs)

Travel

• To be prepared, able and comfortable when required to visit and/or work in other worldwide MBSE locations when there is a need to for fill their job role. This will require periods of times working away with a varying number of overnight stays.
• To be prepared, able and comfortable when required to visit or work in other suppliers, subcontractors or third parties' locations when there is a need to for fill their job role. This will require periods of times working away with a varying number of overnight stays.

Communication

• Systems

• To be familiar (and to enhance current levels of understanding/expertise) and use with and/or be prepared to receive Training at any point in time on the below Systems/Software.

• • Rental Tracker Pro (RTPro)

• Optrax

• Web Software (as an example Alpha)

• Sharepoint

• Word

• Excel

• Power Point

• Power BI

• Microsoft Teams

• Other Microsoft Packages

• Must be IT literate with a good understanding of Microsoft office software.

• Must have the ability to learn the RT Pro inventory tracking system and Optrax scheduling system.

• Confidentiality

• Confidentiality is a key requirement for this job role and if at any point of time there is uncertainty then seek immediate clarification from your direct Line Manager.

• In your position you may potentially work on or be party to projects/systems/process/procedures which must always remain Private & Confidential.

• For the avoidance of doubt and to ensure Confidentiality is always adhered to, then all these projects/systems/process/procedures that you may work on or be party to on must remain as private and confidential.

• Establish with your direct Line Manager and note at the start of each project/system /process/ procedure who you are authorised to discuss with in any detail, shape or form to avoid any breach of confidentiality.

Attitude, Flexibility & Adaptability

• In this role you will be representing the company both internally to colleagues and externally to suppliers, contractors etc. You must therefore always represent the company to a high standard, setting personal levels of professionalism and always putting the good of the company first.
• To ensure that they, are competent in being able to handle rapidly ever-changing demands and being able to adapt to differing or additional working hours, if required and on occasions at very short notice.
• Need to be able to follow a defined working shift pattern (subject to changes) for the department, however, must be able to work additional or varying hours at short notice to meet the needs/demands of the business.
• Weekend and extended hours working is required as the business demands.Working as part of the wider warehouse team if needed to cover absences, high workloads, and unforeseen circumstances.
• If required to work and or assist in other departments within the business where you are already trained to do so and/or capable of doing so.
• You may at times be "on call" whether it is in or out of your normal expected working hours.

Company Duties

• Ensure understanding and compliance to all documented/verbal, company and departmental procedures, work instructions or defined processes.
• Ensure, through management and example, safe working practice within the department you are working in or under your control.
• Maintain an understanding, in order that you can ensure compliance, of Health and Safety requirements as they apply to departments or an area that you are working in.
• To bring to the attention of your immediate line Supervisor/Manager/Director, any work hazards or activities that may put yourself or others at risk.