Assistant Property Manager

• Must have 6 months experience in a similar market and role.
• Deliver superb customer service & exceed expectations.
• Be a confident & articulate communicator.

The role of an Assistant Property/Block Manager encompasses a wide range of responsibilities requiring a blend of organisational, communication, and technical skills. Below is a detailed breakdown of the role and its responsibilities:

Key Skills and Attributes

1. Attention to Detail: Ensure all tasks and communications are precise and thorough.
2. Exceptional Organisational Skills: Manage multiple tasks, schedules, and records efficiently.
3. Proactive Approach: Anticipate issues before they arise and take initiative in problem-solving.
4. Politeness and Professionalism: Interact with tenants, contractors, and colleagues respectfully and professionally.
5. Excellent Communication Skills: Clearly convey information verbally and in writing.
6. High-Level Service Delivery: Maintain a strong focus on providing excellent service to tenants and stakeholders.
7. Instruction Adherence: Follow detailed instructions accurately to complete tasks effectively.
8. Ability to Work Independently: Manage workload and responsibilities with minimal supervision.

Roles and Responsibilities

1. Daily Operations Support:

• Assist in the management of daily property operations.

• Communicate directly with tenants to coordinate access and follow-up actions.

• Respond promptly to property-related issues.

2. Property Maintenance Management:

• Understand property maintenance processes.

• Oversee in-house and third-party contractors, ensuring timely follow-ups and job completion.

• Address and manage ad hoc problems, escalating issues to the head of department when necessary.

3. Maintenance Issue Logging and Management:

• Log all maintenance issues accurately.

• Arrange necessary repairs and services in a timely manner.

• Schedule and track all maintenance works and services.

4. Financial Liaison:

• Work with the accounts department to manage payments and receipts.

• Create purchase orders, approve, and sign invoices before forwarding them to accounts.

5. Administrative Duties:

• Maintain both paper and electronic filing systems.

• Keep health and safety records up to date, ensuring all documentation and certifications are properly filed.

6. Budget and Reporting:

• Assist in preparing service charge budgets and provide necessary figures.

• Generate summaries and reports for the department head as requested.

• Maintain logs of pending and statutory works, ensuring all schedules and trackers are current.

7. Support to Head of Department:

• Provide additional support to the head of department as needed.

• Assist in special projects or tasks as assigned by the department head.

Essential Competencies

• Analytical Skills: Ability to analyse data and situations to make informed decisions.
• Communication Skills: Proficiency in conveying information clearly and effectively.
• Technical Proficiency: Familiarity with property management software and tools.
• Problem-Solving Abilities: Capability to address and resolve issues efficiently.

This role demands a highly organised individual capable of multitasking and managing various responsibilities while maintaining a high standard of service and professionalism. The Assistant Property/Block Manager must be adept at both administrative and operational aspects of property management, ensuring smooth and efficient property operations.

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