Job Title: IT Manager
Location: Office Based (St Asaph Business Park, North Wales), with occasional travel across the UK
Salary: £36,000 - £46,000 per annum, based on experience and qualifications
Job Type: Full time, Permanent
Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours within 8am - 6pm)
About Us:
OES (part of Flotek Group) is a leading IT service provider based in North Wales, committed to delivering exceptional technology solutions to small and medium businesses. With a focus on building strong client relationships and fostering a positive team culture, we prioritize customer service excellence and continuous learning and development for our employees.
About the Role:
We are on the lookout for a highly energetic and dynamic IT Manager to join our vibrant team. As a key member of our organization, you will play a crucial role in building and nurturing a strong team culture, where high morale and exceptional customer service are at the forefront.
Key Responsibilities:
- Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount
- Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles
- Champion a customer-centric approach to service delivery, ensuring that customer satisfaction is prioritized in all interactions and that the team is empowered to go above and beyond to exceed customer expectations
- Oversee the management of our clients' IT infrastructure and services, ensuring that all technical issues are resolved promptly and effectively, and that service levels meet or exceed client expectations
- Collaborate closely with clients to understand their business needs and goals, providing strategic guidance and recommending technology solutions that align with their objectives
- Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our clients and our team
Job Experience Required:
- Proven experience in a similar role within the IT services industry, with a track record of successfully managing and growing a team of tech professionals
- Strong leadership and communication skills, with the ability to motivate and inspire team members and build strong client relationships
- Experience in developing and implementing training programs and initiatives to support team development and enhance customer service skills
- Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies
- Essential experience with Microsoft 365, SharePoint, Azure, and Veeam
- Relevant certifications (e.g., ITIL, CompTIA, Microsoft) are desirable
Renumeration and Benefits:
- Competitive salary: £36,000 - £46,000 based on experience and qualifications
- Company benefits package, including pension scheme
- Opportunities for professional development and career advancement within a growing organisation
Join us at OES and bring your energy, dynamism, and passion for technology to a team that values collaboration, innovation, and customer service excellence. If you are ready to make a significant impact and lead our IT team to new heights, we want to hear from you!
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; IT Service Manager, IT Manager, IT Team Leader, IT Services Manager, IT Systems Manager, IT Director, IT Service Manager, Technical Project Lead, IT Technical Manager, IT Project Manager, Technical Director, Technical Services Lead, Cybersecurity, Troubleshooting, may also be considered for this rol