Hours: Full time, 37.5 hours per week. Monday to Friday 9am-5pm
Hourly rate: £12.43 per hour
Job Purpose
The Senior Hospitality Assistants work closely with the Head Chef (Village) and Chef (Village) to provide a food and drink service in a welcoming, clean environment for our residents/customers in our village café including some preparation and cooking of food.
Key Results
All Hospitality Assistants
- Creates a welcoming environment for residents and customers in our village restaurants with a focus on customer service and providing a wide variety of food and drinks. Building a rapport with residents.
- Provides a café/barista service in the village restaurants.
- Serves customers using the EPOS.
- Responsible for day-to-day cleanliness, hygiene and washing up after a food service.
- Safely closes down the kitchen at the end of the day in line with protocols in preparation for the next day. Removes waste.
Senior Hospitality Assistants
- Assists with stock management, rotation and ordering.
- People management responsibilities and supervision of the Hospitality Assistants.
- Assists the Chef with some cooking and prep including making sandwiches, paninis, salads etc for the village café.
- Responsible (with the Chef (Village)) for the food produced meeting quality standards and compliance in relation to allergens and other dietary needs.
- Accurately cashes up at the end of service.
Skills and Experience
Communication
- Advocate culture of communication and information sharing between team members.
- May involve others in resolving and discussing mutual problems.
- Written responses presented in range of formats.
- Exchanges and clarifies technical or complex info for diverse audience.
Thinking Style
- Analyses facts and available information to resolve varied and non-routine problems.
- Plans and organises a range of interlinked activities and tasks.
- May modify processes for best outcomes.
- Confident with data and report writing/business case.
- Aware of wider issues.
- Uses experience to identify most appropriate actions.
- Pre-empts issues and trouble shoots.
Well- being and Values
- Demonstrate interest, care and attention.
- Create a positive impression.
- Reliable, dependable and professional.
- Collaborate with residents - tailoring service to meet individual needs.
- Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being.
- Understand the needs of older people and people with dementia
- Aware of cultural and individual differences in all interactions and service areas.
Working with Others
- Role models integrity.
- Flexible style, stepping in to support team members when required, including on other sites.
- Liaises with other teams/departments and external partners/contacts as service area expert.
- Encourages engagement and flexibility within team.
Other Skills and Qualifications
Essential
All
- Knowledge and experience of good food hygiene practices
- Knowledge of health and safety principles
- Good standard of general education
- Barista trained
- Knowledge and working practice of good customer service
Senior
- Food hygiene qualification level 2
- Experience working in a busy café/restaurant environment
- Experience supervising a team
- Confidence with IT systems, word, excel, outlook etc
Desirable
All
- Food hygiene qualification level 2
- Diploma (or NVQ) level 1 Catering/Food Service or equivalent
- Experience working in a busy café/restaurant environment
- Experience of working with older people
Senior
- Diploma (or NVQ) level 2 Catering/Food Service or equivalent
- Experience using an EPOS
The role
Being in one of our catering teams means you'll be providing hot, healthy and satisfying food not only for residents, but also for visitors and your fellow colleagues. Within the catering team there are a range of roles, including head chefs, sous chefs, commis chefs, catering assistants and hospitality support workers.
Training and development
There is plenty of opportunity to perfect your skills, and plenty of room for career development and a chance to work your way up the ranks within the catering team.