We are recruiting for a Customer Service Executive to join our client, a vibrant and exciting company based in High Wycombe.
We're looking for someone customer focused with knowledge of Facebook, Instagram, Twitter and Tiktok to join our client's team.
This is an office based role Mon to Fri in High Wycombe.
Duties will include
- Answering customer queries on Live Chat
- Dealing with complaints and quality issues in a systematic way
- Liaising with delivery partners when issues arise
- Liaising with production at all locations
- Liaising with studio to resolve artwork issues
- Communicating with customers
- Monitoring and responding to feedback on Reviews and Trustpilot
- General administration tasks, assisting Finance manager
Skills/Experience
- Customer focused
- Understanding of Live Chat Customer service support beneficial
- Attention to detail and accuracy
- Knowledge of Microsoft Office products
- Good communication skills (both oral and written)
- Knowledge of Facebook, Instagram, Twitter and TikTok
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.