Job Description
The Regional Credit Controller reports into the Regional Credit Control Team Leader and is responsible to conduct collection activities by email and telephone, managing the debtors, ensuring timely payments are made, reconciling accounts, and resolving account queries, invoice disputes and aged debt recovery for regional customers.
Responsibilities will include (but not limited to):
- Taking responsibility for debt accounts to ensure the monies owed are collected in line with agreed payment days and any outstanding issues are resolved.
- Ensuring that debt is collected within set targets and outstanding monies are actively chased.
- Identifying, recording, and processing end to end dispute resolution.
- Conducting collection calls in a structured way and updating and maintaining notes in multiple systems.
- Managing customers with complex billing requirements across multiple sites.
- Implementing recovery procedures for debts through the legal process where necessary.
- Recording invoice disputes in credit management system.
- Resolving invoice disputes, to conduct investigation through to root cause resolution and systems or process fix.
- Processing credit and credit re-bill requests in the system as required.
- Responsible for account reconciliations end to end AR.
- Attending regular regional debt calls and ledger reviews.
- Building and maintaining excellent working relationships with customers and internal key stake holders.
Skills & Experiences:
- At least two years' experience of Credit Control and Debt Collection or Customer Service dispute resolution.
- Comfortable working in a high volume and fast-paced environment.
- Service background is desirable.
- Good communications in both written & spoken English.
- User knowledge of SAP is desirable.
- Sound IT skills - Intermediate Excel (Pivot Tables, VLU).
- Competent negotiator and influencer.
- Detail focused.
- Collaborative team player and able to work independently.
What KONE can offer:
We offer a Competitive Salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Quarterly Bonus, Dental Plan, Health Insurance, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift & escalators industry, FlexiGym Membership, Kone Discounts, Prolonged Disability Insurance (PDI),Long Service Awards, Hybrid Working, 24/7 GP Support & Wellbeing Access.