Allocations & Lettings Officer
Bedford (Hybrid)
£28,582 per annum (pro rata)
Permanent
Part Time (20 hours per week between Wednesday and Friday. 11.30am to 5pm on Wednesday, 9am to 5pm on Thursday and 9am to 4.30pm on Friday)
Do you thrive working as part of a busy team with a varied workload? Can you provide excellent customer service whilst doing so?
We are looking for an Allocations and Lettings Officer to join our busy Allocations and Lettings Team to provide an excellent service to our customers and potential customers in allocating social housing properties and completing tenancy changes.
What you will be doing:
- Allocating all bpha rental properties in accordance with bpha's allocations policies and nomination agreements held with local authority partners. This includes shortlisting of applicants from the local authority housing register
- Making decisions on the suitability of applicants for properties in terms of needs, affordability and previous tenancy conduct
- Maximising income through minimising rent loss resulting from vacant properties
- Completing changes to tenancies such as assignments (including mutual exchanges) and successions in line with legislation, contractual rights and bpha's policies.
- Teminating tenancies when notice is received and carry out end of tenancy checks
We'd love to meet someone with / who:
- Can demonstrate excellent customer service skills through delivering outstanding customer focused services
- Can create rapport and build effective relationships quickly
- Has the ability to collaborate effectively with other teams and external agencies
- Has a high level of emotional intelligence, with the ability to handle challenging customer situations sensitively and professionally
- Is a clear and effective communicator, able to convey complex information to customers and key stakeholders
- Has the ability to organise and prioritise own workload to meet the demands of a fast-paced environment where priorities can change quickly
- Can engage and listen to our customers and empathise with them
- Is highly organised and good attention to detail with a right first-time attitude
- Has the ability to follow procedures and maintain, clear, concise records
- Has excellent problem solving and decision-making capabilities, able to work within agreed parameters and make operational decisions
- Has the ability to process data quickly and accurately
- Has accurate record keeping and data entry with experience in providing business communications
- Has the ability to adapt, learn new skills quickly and respond positively to a changing environment
- Can negotiate when necessary to liaise effectively with key stakeholders
- Can identify areas for change to enhance customer experience
- Can demonstrate bpha values
- Has experience of dealing with customers who may be in crisis or experiencing high levels of stress
- Has knowledge of tenancy management and/or allocating social housing
- Competent and confident in using Microsoft teams, word, excel, outlook and dynamics
- Has previous experience of working in a high performing team and busy team
Amongst what we offer you is:
- A competitive salary
- 28 days holiday PLUS Bank Holidays
- A generous contributory pension scheme
- Private health care
- Free life assurance
- Access to an extensive suite of wellbeing services and tools including a digital gym
- Opportunities for learning and development
- Discounted gym membership
- Retail discount scheme
Successful candidates will need to complete a basic DBS application.
Closing date: 17th September 2024
Interviews may be held throughout the advert period
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.