We are currently recruiting a Compliance Administrator to join us on a 12m fixed term contract. Within this role, you will provide first line support, ensuring the delivery of a risk averse compliance service with primary focus on lift safety management.
About us
We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.
Working to provide great homes in great neighbourhoods, we are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.
This year will see us launch our new 5 year corporate strategy to 2029 which puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.
Responsibilities
- Provide first line support to ensure the delivery of a risk averse compliance service with particular emphasis on lift safety management. This will include ensuring timely delivery of the service programme, LOLER examinations and completion of remedial actions.
- With a primary focus on lifts you will also support the general delivery and provision of a customer-focused landlord compliance function with administrative support as demand on the team's resources requires.
- Work with colleagues and contractors to ensure the effective delivery of all compliance programmes and promote a safeguarding culture.
- Ensure effective oversight of compliance programmes and escalate any concerns to a manager.
- Ensure vulnerable customers are identified and necessary support given to enable access.
- Attend contractor meetings to assist with the delivery of servicing/remedial works and undertake minute taking activities as required at internal meetings.
- Support access to customers' homes, including the collation of legal packs and witness statements to support hard to access properties.
- Assist the team in the development of processes, procedures and internal controls.
- Provide support and training on relevant compliance systems to colleagues.
- Deal with any customer enquiries/complaints and take oversight of responses and actions, including management of ordering and invoicing process for compliance programmes including checking invoices for payment and leading on the resolution of invoice queries. ?
- Update and maintain compliance data on C365 and Risk Hub.
Requirements
- Experience of working in a compliance function and the delivery of compliance programmes.
- Knowledge of key compliance legislation.
- Experience of delivering a customer focused and risk averse compliance service.
- Experience of working with and supporting contractors in the delivery of compliance activity
- Excellent communication and customer centric skills.
- Experience using all Microsoft packages, especially Excel.
- The ability to record and document data concisely and produce accurate reports.
- High level of organisational skills, being able to balance competing priorities to meet strict deadlines and schedules.
- Ability to work off own initiative, resolve problems and respond to queries
- Self-motivated, dynamic and driven with an ability to get things done.
- Able to respect and keep confidential information
- Assertive, observant, co-operative, flexible analytical, able to negotiate and deal with possible conflict.
Benefits
- Salary of £28,296 per year
- West Yorkshire Pension Fund membership - Current employer contribution is 15.9%
- 28 days annual leave that increases with service plus bank holidays
- Option to buy and sell annual leave
- Training, development, and qualification opportunities
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
- Corporate health scheme membership
- Agile and hybrid working
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support
We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as ‘Committed' to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.