Job Title: Customer Service Team Leader
Location: Southend
Remuneration: £28,000 to £30,000 per annum
Contract Details:
- Contract Type: Permanent
- Working Pattern: Full-Time
Responsibilities:
- Manage post-service reporting ??
- Process and resolve customer complaints ??
- Manage and supervise admin staff ??
- Ensure subcontractor purchase orders are raised and invoices approved ??
- Coordinate jobs and tasks efficiently ??
- Provide general admin cover as needed ??
- Source subcontractors in line with required services �?
Do you have a passion for leadership and delivering exceptional customer service? Our client, a dynamic and vibrant organisation in the Southend area, is seeking a Customer Service Team Leader to join their team. As a Customer Service Team Leader, you will play a critical role in maintaining high standards and ensuring customer satisfaction.
?? With your excellent organisation skills and proactive approach, you will manage post-service reporting, resolve customer complaints, and supervise a dedicated team of admin staff. Your ability to coordinate jobs efficiently and source reputable subcontractors will contribute to the smooth operation of the organisation. You will also provide general admin cover as needed, showcasing your versatility and adaptability.
?? The successful candidate will have previous experience in a customer service or team leader role, with excellent communication and problem-solving skills. You should be highly organised and detail-oriented, with the ability to juggle multiple tasks and prioritise effectively.
�? If you are a proactive and motivated individual with a passion for delivering exceptional customer service, our client would love to hear from you. Don't miss this exciting opportunity to join their team and make a lasting impact!
To apply, please submit your CV. Interviews will be conducted on a rolling basis, so early application is encouraged.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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