Join a dynamic team as a Technical and Audit Manager within the Loss-adjusting industry.
The right candidate will be passionate about improving technical knowledge and enhancing the quality output of the Home Adjusting team. Working closely with operational managers, you will elevate technical expertise across all skill levels.
If you are ready to make an impact, read on!
Key Responsibilities
As the Technical & Audit Manager, you'll play a pivotal role in shaping the team's success:
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Quality Assurance:
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Conduct internal audits to support the technical development of Field Adjusters and Adjusting Executives.
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Review internal and external audits, identifying opportunities for training and coaching.
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Be the go-to technical referral point for our team.
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Ensure compliance with industry standards.
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Training & Development:
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Prepare and deliver engaging technical training sessions.
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Support the training of new colleagues through Teams or face-to-face interactions.
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Provide one-on-one coaching and accompanied visits to foster colleague development.
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Stay involved in the development and testing of IT platforms.
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Attention to Detail & Communication:
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Your strong technical knowledge and attention to detail will be crucial.
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Excellent communication skills are essential for effective collaboration.
About You
The successful candidate will be an experienced leader who thrives in the Insurance or Loss Adjusting arena. Here's what will get you shortlisted for an interview:
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Technical Skills:
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Proficiency in home claims handling.
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Ability to create and deliver engaging training sessions.
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Experience with claims quality and technical audits.
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Communication & IT Literacy:
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Strong communication skills.
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Comfortable using MS Excel and other IT tools.
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Additional Skills:
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Multilingual abilities are a plus.
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A good level of insurance-recognized education.
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Field experience, including customer visits and end-to-end claims management.