Service Dispatcher - Warrington (Office Based)
Jungheinrich is one of the world's most successful intralogistics companies. As a top employer, we offer outstanding opportunities in a wide range of professional fields.
We are looking for an experienced Service Dispatcher to join our team in Warrington to provide support to our engineers and customers.
Benefits include:
- 25 days holidays, plus 8 bank holidays
- Stakeholder Pension matching up to 10% contributions
- One of the most comprehensive Private Medical Insurance policies available
- Income Protection Scheme
- Employee discount platform
- 6x death in service
- Voluntary Schemes including Simply Health, BUPA and eye care
Role Purpose
- Allocating existing engineering resources in order to meet customer expectations in a timely and cost-effective manner.
- Providing good communication at all times to both internal and external customers.
- Making sure that all incoming planned and unplanned work is reviewed, planned, prioritised, assigned and completed.
Role Responsibilities
- Handling and logging of customer call efficiently and by agreed procedure
- Building strong and positive relationships with customers, engineers, and colleagues
- Maintenance Planning
- Allocate and monitor progress of all incoming planned and unplanned work
- Absence planning of engineers in conjunction with Area Service Managers.
- Making sure that all work is correctly charged to the customer and any error logs are cleansed regularly
- Review team resource, skill matrix and primary engineers regularly with team Area Service Managers
- Monitor engineer's performance and escalate to Area Service Managers where appropriate.
For more information on this fantastic opportunity, please apply now.