Are you an expert in using GDS Amadeus?
Do you have experience as a Business Travel Consultant?
We are currently recruiting for a Business Travel Consultant to join a Travel Management Company in the City of London. Our client is looking for an individual who has great knowledge of using GDS Amadeus to join their growing team and offering a competitive starting salary.
DUTIES:
- Deal with enquiries including complex itineraries received by phone or email from start to finish including flights, accommodation, car hire, rail and ancillaries.
- Offer the best solution for each customer whilst optimizing profit opportunities.
- Provide quotes, book, issue tickets and reissue tickets for all fares worldwide (including published fares, nett fares, CAT35 fare, route deals), as well as refunds using Amadeus GDS.
- Manage queues and issue tickets prior to deadline, as well as handle schedule changes from airlines and amend itineraries according to clients' changes.
- Provide solutions and advice to clients in an efficient and professional manner delivering a premium quality, ruthlessly efficient service experience that is both consistent and reliable and aligned to the attributes of the Company brand.
- Ensure all company and traveller profiles, policy and quality control scripts are up to date.
EXPERIENCE REQUIRED:
- Proficiency on Amadeus GDS
- Excellent fares knowledge including manual fare construction
- Competency in all ticketing processes including re-issues, revalidations and refunds
- Knowledge of international travel products, geography and current affairs
- Knowledge of ancillary services
- Good written English with the ability to write professionally to customers
- Strong interpersonal skills with the desire and ability to develop others
- A drive to solve problems for customers and team members
- A high level of professionalism and flexibility and a strong work ethic
THE PACKAGE:
- A competitive basic salary
- Hybrid working
INTERESTED?
Please follow the instructions to apply attaching your CV! For any further information please call or email If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!