Location: Kilsyth
Start Date WC 3.6.2024
Job Overview:
We are looking for a proactive and customer-focused Plant Hire Desk Coordinator to join our team. The successful candidate will be responsible for handling customer inquiries, processing orders, and ensuring the efficient coordination of plant equipment rentals. This role requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Customer Service: Act as the first point of contact for customers via phone, email, and in-person,
- providing excellent customer service and handling inquiries promptly and professionally. Order Processing: Manage the end-to-end process of plant hire orders, including taking orders, preparing quotes, and processing contracts.
- Equipment Coordination: Schedule and coordinate the delivery and collection of plant equipment, working closely with the logistics team to ensure timely and accurate service.
- Inventory Management: Maintain accurate records of equipment availability, usage, and maintenance schedules, ensuring data is up-to-date in the system.
- " Administrative Support: Perform general administrative duties such as filing, data entry, and managing paperwork related to plant hire.
- Issue Resolution: Address and resolve customer issues and complaints efficiently, ensuring customer satisfaction and maintaining strong client relationships.
- Communication: Liaise with internal teams, including maintenance, operations, and finance, to ensure smooth and efficient plant hire operations.
- " Reporting: Assist in the preparation of regular reports on plant hire activities, including usage statistics and financial performance.
- Qualifications and Skills:
- Experience: Experience in a customer service or administrative role, preferably within the plant hire or construction industry.
- Education: High school diploma or equivalent; additional qualifications in business administration or a related field are an advantage.
- Customer Focus: Strong customer service skills with the ability to build and maintain positive relationships with clients.
- Organizational Skills: Excellent organizational and multitasking abilities, with a keen attention to detail.
- Communication: Effective verbal and written communication skills, capable of interacting professionally with customers and colleagues.
- IT Proficiency: Competence in using office software (e.g., MS Office Suite) and plant hire management systems.
- Problem-Solving: Ability to think critically and solve problems efficiently and effectively.
- Team Player: Collaborative mindset with the ability to work well within a team environment.
Preferred Attributes:
- Industry Knowledge: Understanding of plant equipment and its applications is highly desirable.
- Adaptability: Flexibility to adapt to changing priorities and work under pressure.
- Proactive Attitude: Initiative to go above and beyond in supporting customers and improving processes.
Application Process:
Interested candidates should submit their CV for this role to Victoria based in the Falkirk Business Hub Falkirk. Pertemps Falkirk Branch.