Job Summary: We are currently recruiting for a well-established engineering company based in the uk. They are seeking a dedicated Service Coordinator to join their team and contribute to their ongoing works. The ideal candidate will bring coordinating experience and be eager to further develop these skills within the company.
Role Overview: As a Service Coordinator, you will be instrumental in arranging, planning, monitoring, and coordinating the activities of field engineers. Your primary objective is to maximise engineer utilisation and ensure the achievement of KPI-based revenue and activity targets. Serving as the first line of contact for customers' reactive call-outs, preventative maintenance, and remedial scheduling, this role demands a commitment to maintaining a high level of customer service and commercial awareness.
Principal Responsibilities:
- Schedule Preventative Maintenance visits.
- Coordinate the scheduling of Reactive Calls and Revisits (as necessary).
- Plan and schedule Remedial Works after PPM and Reactive visits.
- Liaise effectively with customers and engineers to optimise scheduling activities and provide top-notch customer service.
- Act as the initial point of contact, handling frontline calls from customers and resolving their queries.
- Efficiently book all visits in accordance with company procedures, maximising engineer utilisation and efficiencies.
- Ensure customer KPIs are met whenever possible; communicate promptly with customers if there are challenges.
- Collaborate across teams and regions to manage national and key accounts, ensuring a seamless service.
- Ensure that engineering data received from handheld devices is professional and compliant.
- Manage and schedule subcontractors, ensuring they adhere to company standards and deliver services professionally and promptly.
- Raise subcontract orders following company procedures.
- Assist in maintaining the service management database.
- Track work completion and the return of worksheets/reports from Engineers, providing comprehensive and accurate information to other departments, such as accounts.
This role requires flexibility and adaptability, operating in a dynamic and reactive environment. Your contributions will be essential to maintaining smooth service operations and delivering outstanding customer experiences.
If the role sounds of interest, please feel free to apply.