An industrious Customer Service Advisor is needed to join a thriving team based in Lancing. The role requires a keen eye for detail, exceptional communication skills, and a passion for excellent customer service.
Client Details
This is an established firm, with a team size of over 1000 employees and has a sterling reputation for its quality products and exceptional customer service.
Description
- Manage customer enquiries and complaints with professionalism and courtesy.
- Contribute to team effort by accomplishing related results as needed.
- Identify customer needs and provide appropriate solutions.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Collaborate with the customer service team to ensure a seamless customer experience.
- Stay updated on new products, services, and policies.
Profile
A successful Customer Service Advisor should have:
- A solid understanding of customer service principles and practices.
- Exceptional communication and interpersonal skills.
- Proficiency in English.
- A proactive attitude and the ability to handle stressful situations.
- Good knowledge of relevant computer applications.
Job Offer
- An estimated salary range of 22,000 - 24,200 GBP per year.
- Opportunity to work with a dedicated and passionate team.
- Comprehensive training and development opportunities.
- A healthy work-life balance in a supportive company culture.