Customer Success Manager - B2B Events
Remote UK
Salary - £25-30,000
My client puts together quality in-person conferences, roundtables, dinners, awards, and interactive and at-scale digital events to the Finance industry, due to expansion a new role has arisen for a Customer Success Manager to manage and deliver client campaigns, ensuring both success and satisfaction of customers.
This role will include:
- Working with sales, editorial, and production to build a schedule of activity for each client
- Working with each client to manage the execution of their activity throughout the campaign
- Co-ordination of sponsor content including programme sessions, editorial, webcasts and round tables
- Working with Corporate Members to build their involvement in content across editorial and both physical and digital events
- Leading yearly business reviews with your key customers, focused on business outcomes and value
- Proactively managing your accounts and reporting on customer health to stakeholders within the business
- Attending physical events to work with clients onsite to manage their experience
Responsibilities
- Oversee the management, delivery and execution of commercial content projects
- Ensure content quality, creative execution and commercial success of partner campaigns
- Effectively supporting commercial, editorial and production teams
- Help to grow and nurture social media accounts
- Managing client queries and escalating where necessary
Requirements
- Autonomous, ambitious and highly creative with natural ability to excel in ambiguous situations and thrive in a flourishing start-up environment
- Excellent project management, written, verbal and skills
- Excellent communication skills with demonstrable ability to react in real-time to the changing focus of the client
- Previous experience working as a Customer Success Manager in a similar organisation (B2B Events)
- A strong customer-first attitude and experience of customer relationship management
- Effective stakeholder management, both internal and external
- Ability to act on challenges and create forward-looking plans where value is currently not being achieved for the customer