Are you an experienced Property Manager? Seeking a new role? Look no further!
Hours: 9:00am-5:30pm Monday to Thursday, 9:00am-5:00pm Friday
Salary: Up to £40,000 (dependent on skills, knowledge, and experience)
Benefits: Car allowance £4,250 plus mileage, private healthcare, death in service benefits, pension, home-based working with laptop/tablet/mobile phone provided, 25 days holiday plus birthday off and 4 well-being days a year, commission based on 10% of annual service charge for new sites introduced, department cross referral and financial service referral commission.
Our client is a firm of chartered surveyors managing over 4000 residential units across East Anglia, as well as landlord portfolios are seeking a Regional Property Manager. You will be responsible for a portfolio of blocks/units and will act as the designated contact representing our company as the managing agent. Your key accountabilities will include maintaining service levels and ensuring client satisfaction.
Key Accountabilities:
- Act as the client account manager for a portfolio of sites, serving as the main point of contact.
- Regularly visit properties in your portfolio, conduct site inspections, and follow up on any remedial actions identified.
- Ensure residents are aware of your visits to facilitate communication and promote regular visits.
- Maintain a documented audit trail of issues raised and actions taken, including photographic evidence.
- Stay up-to-date with legislation and anticipate changes that may affect properties under your control.
- Read, interpret, and understand leases, foresee issues, and ensure departmental processes recognize lease requirements.
- Manage a geographical property portfolio, develop service levels, and advise freeholders and leaseholders.
- Respond to correspondence in a timely manner and address issues to meet positive service testimonials.
- Handle claims and identify potential insurance risks during site inspections.
- Collaborate with Client Finance on budget and service charge queries.
- Attend regular meetings, including AGMs and Directors meetings, which may occasionally be outside normal working hours.
- Maintain a planned 3-5 year maintenance schedule for buildings.
- Ensure the availability and maintenance of signed management agreements.
- Deliver welcome packs to new residents and establish trust with new directors.
- Innovate to improve service and prevent recurring problems.
- Maintain accurate data and ensure compliance with legislation and codes of practice.
- Establish and monitor a list of approved local contractors.
- Generate new business and revenue from each block, including cross referral opportunities.
- Draft and manage service charge budgets in collaboration with the Client Finance team.
Key Performance Indicators:
- Customer satisfaction levels through resident feedback, AGMs, and complaints.
- Retention of blocks and increase in portfolio.
- New business and revenue generated through each block.
Essential Skills, Experience & Education:
- Minimum 1 year of experience in a Block/Property Manager role.
- Knowledge of legislation relating to leasehold property.
If you are a proactive and experienced property manager looking to join a dynamic team, we would love to hear from you!
Interested
Please call Michelle Topley on or email your CV to . Alternatively apply online.