Adecco Recruitment are recruiting for an IT Support/Business Applications Analyst role based at our client's site on the outskirts of Lancaster.
Permanent/Full Time
£25-£35K Dependent on experience
Mon - Thursday 8.00am - 4.30pm , Friday 8.00-13.30pm
33 days holiday per year - (25 plus 8 bank holidays )
By Agreement -Flexible working - core hours Mon- Thurs 9.30 - 3.30 Friday 9.00- 12.00
Group Life insurance 4 x salary from day one
Contributory Pension scheme
Vacancy Opportunity
IT Support and Business Applications Analyst IT Department
Location: Lancaster area
Purpose of the role
This role is working within a small IT Team with 4 members worldwide. The company is seeking a versatile IT person with some experience in ERP systems to join their team. The successful candidate will have a broad understanding of IT practices and a proven ability to manage and support various IT functions, coupled with hands-on experience in Office 365, Power Platform (especially PowerApps), SharePoint, Microsoft Azure and some form of ERP Management. This role requires a proactive individual who can support our IT infrastructure, assist with ERP management, and contribute to the overall efficiency of our IT operations. The role will report to the Group IT Manager.
Job Scope
Group-wide (UK base with remote support to the US, France and Overseas users as required)
Key Responsibilities & Duties
- General IT Support:
- Provide first-line technical support to end-users, addressing hardware and software issues through the in-house ServiceDesk application.
- Maintain and update IT documentation, including inventory of hardware and software assets.
- Perform regular backups and ensure data integrity.
- Assist in monitoring and troubleshooting system and network issues.
- Participate in the management of the company's infrastructure, including servers, networks, printers and ] endpoints.
- Participate in the implementation of and monitoring of security protocols to protect IT assets and data.
- Install, configure and maintain software applications used by the company.
- Provide support and training for software applications to ensure effective utilisation.
- Assist in the evaluation and implementation of new software solutions.
- Stay informed about emerging cybersecurity threats and recommend protective measures.
- Office 365 Administration:
- Assist in the management of Office 365 applications, including user account creation and permissions.
- Provide support and training to users on Office 365 tools such as Outlook, Teams, SharePoint and OneDrive.
- Assist with Microsoft 365 security and data governance policies administration.
- PowerApps Development:
- Participate in the design, development and maintenance of PowerApps and Power Automate applications to streamline business processes.
- Collaborate with departments to gather requirements and participate in the creation custom applications that meet their needs.
- Provide training and support for PowerApps users, ensuring effective utilization of the applications.
ERP Support:
- Assist in the administration and maintenance of the company's ERP systems (SyteLine and Cloudsuite).
- Support ERP users by troubleshooting issues and providing training as needed.
- Perform system administration tasks, including user management, configurations and daily reports checks.
Qualifications & Preferred Skills:
- 1 - 3 years of experience in IT support and administration.
- Any relevant IT Certification (IT Administration, App Development, Security) would be a benefit.
- Familiarity with Microsoft Office 365 administration.
- Some knowledge of ERP systems (e.g., SAP , BAAN SyteLine , Cloudsuite) would be advantageous.
- Knowledge of network infrastructure and protocols.
- Experience with virtualization technologies (Hyper-V preferred).
- Basic knowledge of scripting languages (PowerShell preferred)
- Some experience with the Microsoft Power Platform tools (e.g. PowerApps, Power Automate).
- Awareness / knowledge of cybersecurity principles and best practices.
- Understanding of ITIL practices and principles.
- Strong troubleshooting and problem solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and part of a team.
Please apply now for immediate consideration!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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