HRGO have an exciting job opportunity to join an administration team for one of the largest UK Orthopaedic product suppliers. The main duties of the office administrator is to ensure a seamless and positive experience for all their customers. This role involves a variety of responsibilities designed to support the office and warehouse teams to process orders from start to end.
Maintaining high levels of customer satisfaction and retention, especially focusing on maintaining strong relationships with existing and returning customers.
Duties:
- To answer initial internal and external customer queries and pass to the appropriate colleague if required
- To process orders to the right specification and on time
- To complete records accurately
- To work safely, tidily and to correct procedures
- To support the Office/Warehouse team with flexibility to ensure that all team's workload is completed
- To liaise with Sales, Finance and Warehouse teams
- To collate and pick orders accurately
- To work independently and as part of a team
- To keep colleagues and management up to date with progress
Requirements:
- Excellent attention to detail and organisation skills
- Comfortable doing a repetitive job
- Excellent communication skills
- Excellent customer service to internal and external customers
- Ability to problem solve
- Collaborative teamworking