Business Systems Analyst
Letchworth / Remote with occasional travel
£28K - £35k + up to 10% bonus
A successful retail group, based in Hertfordshire, are looking to recruit a Business Systems Analyst to join a growing IT team.
Responsible for proactively identifying opportunities to better support business processes, the Business Systems Analyst will also work with management and end-users to support new and existing applications and reports.
The responsibilities of the role include working across a variety of applications and projects including set-up, maintenance and decommissioning, ensuring the delivery of a high-quality service.
A successful candidate will be a motivated team player with strong problem-solving and communication skills, often working under pressure with the ability to prioritise a busy workload.
Skills & experience
- Experience of supporting Business Systems or Business Applications
- Ability to undertake the below responsibilities
- Exceptional communication and presentation skills
- Excellent customer facing/customer service skills
- Able to work under pressure and meet deadlines.
Key accountabilities
- Service Delivery - ensure that the service delivered meets the business requirements;
- Continual Service Improvement - continual development of the service and consistent levels of high customer satisfaction.
- Projects - work with the Project Management Office, providing a technical resource;
- Product Ownership - responsible for products within the team, providing training and support to members of the team and our customers;
- Knowledge Transition - share knowledge within the team to provide a resilient service to our customers.
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