Concession Manager
Our client is a gorgeous Swiss Chocolatier with stores across the Globe. They are looking for a Concession Manager to join the team in one of their most prominent Central London Boutiques.
Role:
We believe that our Concession Managers have a great opportunity to further develop their potential with us. That's because we offer the support of a global organisation but empower our people to take ownership at store level.
Responsibilities:
- Manage the Concession
- Lead by example on the shop floor to create an outstanding and engaging in-store customer experience
- Deliver sales and profitability in line with budgets
- Motivating, mentoring, and coaching sales associates
- Recruit, train and on-board a winning team
- Coordinating day-to-day operations
- Ensure proper food safety protocol and all other Health & Safety regulatory requirements are observed
- Place weekly and seasonal orders and ensure correct stock levels
- Schedule staff to optimise customer service and personnel cost management
- Oversee proper stockroom storage and care, by implementing FIFO in-store and in the stockroom
- Making sure your store looks great, in line with the brand's visual merchandising guidelines
Requirements:
- You have experience in managing a premium or luxury retail store
- You love interacting with customers
- You set a great example for the rest of the team with your hands-on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
- Firm understanding of, and experience working with, commonly used retail KPIs (e.g. conversion rate, ATV, etc.)
- You are entrepreneurial, hands-on and have solutions-focus mindset
- You are ambitious and results driven
- Proven ability to develop and grow both a team and business
- Well organised, detail oriented with the ability to multi-task
- Able to effectively prioritise and delegate
- You are flexible when it comes to working weekends, evenings and holidays as necessary
- You are proficient in the use of MS Office and different POS systems
- You have excellent written and verbal communication in English (another language is a plus but not necessary)
- You love chocolate and are passionate about fine food
What's in it for you:
- Competitive salary
- Bonus Scheme
- Pension Scheme
- Staff discount (50% on all our products)
- Referral program