Elevation Recruitment seek a 1st Line Support Field Engineer to work for a growing Outsourced IT Support firm in South Yorkshire.
As an 1st Line / Field Engineer, your role will consist of providing essential technical support both onsite and offsite, addressing and resolving IT issues.
This role typically involves troubleshooting hardware and software problems, managing user accounts, and maintaining network connectivity.
You will act as the first point of contact for IT queries, ensuring minimal disruption to operations by swiftly resolving issues or escalating where necessary.
You will assist in deploying and maintaining IT equipment, ensuring all systems function efficiently.
South Yorkshire based 3-4 days per week, visiting other sites other days. Pool car provided.
Required Experience
- Great telephone and in-person people skills.
- Previous IT support experience is a must (MSP Preferable)
- Eager to learn and develop a career in IT
- Office 365 & Exchange Online
- SharePoint and Teams
- Windows OS and Server
- Excellent team player but with the capacity to be strongly self-motivated.
- The ability to deal with difficult and demanding situations in a calm and professional manner.
- Networking - DNS / DHCP / TCP / IP
A driving licence is essential for this role as you will proactively and reactively be attending site offices. (approx. 2 out of 5 days a week)