Overview
We are seeking an experienced professional to lead the IT Operations on the digital platforms side. The successful candidate will play a pivotal role in shaping the strategy, managing budgets, and overseeing the operational excellence of a Microsoft-centric environment.
Responsibilities
Infrastructure Services: Lead the development and operation of infrastructure services, focusing on Microsoft technologies, including Active Directory and Azure.
Team Management: Oversee two technical team managers, responsible for Microsoft 365 and communication environment (Teams, etc.), ensuring the technical proficiency and strategic alignment of their teams.
Microsoft Strategy and Roadmap: Develop and execute the strategy and roadmap for Microsoft suite services, collaborating with internal teams and third-party providers.
Budget Responsibility: Manage monthly budget cycles, ensuring financial accountability and effective allocation of resources.
Stakeholder Management: Engage with stakeholders, managing incidents, addressing queries, and playing a crucial role in maintaining positive relationships.
Operational Excellence: Focus on third-line operations, addressing complexities, challenges, ongoing projects, and team development initiatives.
Project Management: Oversee various projects, including platform automation and the transition from Windows 10 to 11.
Embedding Stakeholder Relationships: Address challenges in embedding stakeholder relationships and prioritise customer service excellence.
Requirements
- Proven experience in IT operations and stakeholder management.
- Strong background in Microsoft technologies, with a focus on strategy and roadmap development.
- Previous experience managing budgets and third-party relationships.
- Excellent communication skills and a proactive approach to addressing challenges.
- Operations-focused mindset with a keen eye for strategy and team development.
Interview Process
- Teams Call: Initial interview with the Hiring Manager and a Microsoft architect (focused on Microsoft roadmap, not overly technical).
- JVR Testing: Assessment between the first and second interview stages.
- Teams or Face-to-Face: Final interview with the Hiring Manager and HR, delving deeper into your experience and fit for the role.
Additional Details
- Bournemouth-based position, requiring availability on Mondays with flexibility for the other day.
- Consideration for exceptional candidates for a slightly higher salary.
- Perks include free breakfast and lunches, flexible working hours accommodating family commitments.