A multichannel online retailer specialising in outdoor and military clothing is looking to recruit an experienced Customer Service Advisor who is accurate with an excellent eye for detail as well as being able to work quickly and efficiently in our busy fast paced environment.
Location: Trafford Park, Manchester
Requirements for the Job:
- Bachelor's level education or equivalent
- 2-3 years' previous experience in a customer service role
- Self-motivated, positive and hardworking personality able to demonstrate a willingness to learn and develop your skills
- Good Excel skills
- Excellent written English and grammar skills are essential
- Excellent written Polish and grammar skills are essential
- Excellent telephone manner
- Trustworthy and honest with valid references to support
- Great time management and prioritisation skills, with the experience of working within a team and challenging workload
- Knowledge of internet and ecommerce environment
- Knowledge of online marketplaces is essential (eBay, Amazon)
- Being fluent with working on a computer
- Willing to take on additional tasks within the scope of the business
Job Description:
- Answering incoming emails and calls
- Answering and responding to customer queries and complaints in the appropriate manner
- Dealing with orders, deliveries and returns
- General administration tasks
Benefits:
- Perkbox Employee Perks
Hours of Work (4 week rota):
1st week: 9am to 5.30pm Monday to Friday
2nd week: 9am to 5.30pm Monday to Friday
3rd week: 9am to 5.30pm Monday to Friday
4th week: 9am to 5.30pm Monday to Wednesday, 8am to 4.30pm Saturday and Sunday
Application by CV together with a letter describing your interest in this position.