An opportunity for a Sales Ledger Controller has become available in the Credit Control team at a Head Office in Solihull, reporting to the Sales Ledger Controller Team Leader.
Ideally the successful candidate will have experience of Credit Control activities, collecting due and overdue monies with a monthly framework, in line with the Credit Policy Statement. Excellent communication skills are fundamental to the role as is the ability to build strong relationships internally with colleagues and externally with customers. You will also need to have high levels of organisational and administrative skills, being able to work to deadlines and being compliant with Credit Control processes, whilst also having good Microsoft Excel skills.
Job duties will be as follows:
- Chase and collect monies owing from customers via email phone or other relevant methods
- Update chasing notes on K8, including customer records (address, email, phone numbers)
- Identify, log and resolve queries by liaising with other departments and raising credit notes where necessary
- Review ledger before letters, mid-month, 7 day and legal and exclude accounts where appropriate
- Release suspended orders and accounts from restricted trading where appropriate
- Manage POD requests for direct orders
- Manage unallocated cash and assist cash and banking time with remittances
- Take card payments on e-PDQ
- Escalate 60+ debt and unresolved queries to Default / Credit Manager
- Process credit and cash applications for the business
- Undertake ad-hoc credit control duties as and when required